Returns

We accept returns for credit on the customer’s account on new, unopened products within 30 days of purchase. Products must be in their original package and in new condition.

Items may also be returned for repair with a $30 shipping and handling fee. Terms and conditions vary depending on the manufacturer’s warranty. If you cannot visit a local store  to make a return, you can ship your return to us by paying your own shipping charges. There is a flat fee of $10 for the first 60-pound carton that you return and $5 for each additional carton. The fee will be billed to your account separately.

Items that are defective out of the box will be exchanged for a new product at no charge or be returned for credit according to the manufacturer’s policy. If the manufacturer determines that the product is not initially defective, not new, or that its inability to function properly is a result of user damage or abuse, the customer is responsible for charges associated with its replacement.

We offer two ways to make a hassle-free return:

• Visit a local store. See more about returns to the store.
• Return items at your own expense.
  See more about returns using your own shipping arrangements.

Unfortunately, we cannot accommodate returns after 30 days from the date of purchase unless otherwise noted by your sales representative.

Returns of special ordered items are subject to the vendor’s return policy; some may have a restocking fee, and some may be non-returnable. Contact your sales representative for vendor return authorization on special ordered items. Returns of special ordered items are not available online.

Yes, return for credit or repair on products purchased online can be done at your local store. Find a store near you.

Returns to a local store are always free. However, if the item needs to be repaired, there is a $30 shipping and handling fee. If you cannot visit a local store to make a return, you can ship your return to us by paying your own shipping charges.

If you do not have a web account, or you want to arrange your own shipping, you may ship items for return at your expense. You will need to fill out a repair / credit form and include it in the package when you ship it back to us.

Ship your returns to:

ADI National Return Center
3908 Produce Road, Door 3 Louisville, KY 40218

You must fill out a repair / credit form and include it in your package.

For new, unused items, ADI will issue a credit for a return. Please allow three business days for the credit to appear on your account after we receive, inspect and process your return. Please contact your credit representative directly if the credit for your return is not processed within a three-day timeframe.

Si votre article est couvert par la garantie, il pourra être réparé sans frais. Si la garantie est échue, les frais de réparation peuvent varier en fonction de l’article et du fournisseur. Pour connaître vos options, communiquez avec le représentant de votre succursale locale. Sinon, connectez-vous à votre compte pour lancer un processus de retour en cliquant sur le bouton « Return Products » (Retourner des produits) d’une commande antérieure. Si vous n’avez pas déjà un compte en ligne, vous pouvez en créer un à partir d’ici.Vous, pouvez également utiliser un formulaire de réparation/remboursement.

Il est à noter que si vous retournez un article à des fins de réparation, vous êtes également responsable des frais d’expédition qu’ADI doit payer, y compris les frais de réception et d’expédition du fabricant. Ces frais seront ajoutés à votre compte.
 

Si vous avez retourné un article à des fins de réparation, veuillez prévoir environ six semaines pour la réparation, sans compter le temps de transport. Nous travaillons directement avec nos partenaires fournisseurs, et les temps de traitement peuvent varier.

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